
Last Updated: November 6, 2025
These Terms & Conditions ("Terms") set out the basis on which Circle of Nine Ltd ("we", "us", "our") provides design, development, and related digital services to clients ("you", "your"). By requesting or using our services, you agree to these Terms.
Circle of Nine Ltd
Company Number: 14648127
Registered Address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
We provide digital design and development services, including but not limited to:
The exact scope of work will be defined in a written proposal, quote, or project agreement before work begins.
We offer both fixed project pricing and hourly billing, depending on the nature of the work.
For most projects, a deposit is required before work begins. If the project uses a milestone structure, each milestone must be paid before the next phase begins.
For multi-stage projects, payments are divided into milestones, each tied to a clear deliverable. Work will not continue to the next milestone until the previous milestone has been paid.
For smaller or one-off tasks, we may request a 50% upfront payment and 50% upon completion.
If you choose to cancel before any work has begun, your deposit will be refunded in full.
If work has already started, 50% of the initial deposit is refundable.
If a milestone has been delivered, payments for completed milestones are non-refundable.
If you change the scope of work, additional costs may apply. We will always discuss these with you before continuing.
We may use third-party platforms or software such as:
We are not responsible for:
Any third-party fees (domains, hosting, SaaS tools, integrations) are the responsibility of the client unless otherwise agreed.
Every completed project includes 6 months of support, covering:
This does not include:
These are billed as additional services.
Optional monthly or on-demand support plans are available.
Project timelines depend on:
Delays in providing feedback, content, access credentials, or approvals may extend the project schedule.
Both parties agree to keep confidential any private, business, or commercially sensitive information shared during the project.
To the fullest extent permitted by UK law, we are not liable for:
Our liability will never exceed the total amount paid by you for the project to date.
These Terms are governed by the laws of England and Wales.
Any disputes will be handled in the courts of England and Wales.