Privacy Policy

Circle of Nine Ltd
Company Number: 14648127
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: hello@circleofnine.co.uk
Data Controller: Circle of Nine Ltd

1. Introduction

This Privacy Policy explains how Circle of Nine Ltd ("we", "us", "our") collects, uses, stores, and protects your personal information when you interact with our website, services, or contact us.

We are committed to complying with the UK GDPR, EU GDPR (where applicable), and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of personal information:

Information You Provide to Us

When you submit a form, request a quote, or contact us, we may collect:

• Name
• Email address
• Phone number (optional)
• Details about your project or inquiry

Usage Data & Analytics

We use Plausible Analytics, a privacy-friendly analytics platform that does not use cookies and does not collect personal data.

This helps us understand site performance and user behavior without tracking individuals.

Cookies

Some website functionality (such as forms, video embeds, or third-party integrations) may use cookies.

You will be informed and can manage your cookie preferences when visiting the site.

3. How We Use Your Information

We use your personal information to:

• Respond to inquiries and communicate with you
• Provide project estimates, proposals, and service agreements
• Deliver our design and development services
• Maintain internal records and project documentation
• Send marketing communications if you consent (you may unsubscribe at any time)
• Improve our website and services

We do not sell or share your data with advertisers or data brokers.

4. Legal Basis for Processing (GDPR)

We process personal data under the following lawful bases:

• Responding to inquiries: Legitimate Interest
• Providing services: Contract
• Marketing (optional): Consent
• Billing and business records: Legal Obligation

5. Data Sharing

We only share data when necessary to provide services, such as:

• Email and hosting providers
• Web platform providers (e.g., Webflow, Hostinger, GoDaddy)
• Design tools (e.g., Figma)
• Project management or invoicing tools

All service providers are GDPR-compliant or Privacy Shield / UK Adequacy certified.

We never sell personal data.

6. International Transfers

We work with clients globally.

Where international data transfers occur, we use GDPR-compliant safeguards, such as Standard Contractual Clauses (SCCs).

7. Data Retention

We retain project and communication records for as long as necessary for:

• Service delivery
• Legal compliance
• Accounting and record keeping

You may request deletion at any time (see Section 9).

8. Security

We take steps to protect your information, including:

• Encrypted storage where appropriate
• Secure access controls
• Data minimization practices

No system is 100% secure, but we take data protection seriously.

9. Your Rights (UK & EU GDPR)

You have the right to:

• Access your personal data
• Correct or update your data
• Request deletion ("right to be forgotten")
• Object to or restrict processing
• Withdraw consent (for marketing)
• Request a copy of your data (data portability)

To exercise these rights, contact: hello@circleofnine.co.uk

We respond within 30 days.

10. Marketing

You will receive marketing communications only if you opt-in.

You may unsubscribe at any time by clicking "unsubscribe" or contacting us directly.

11. Changes to This Policy

We may update this Policy occasionally. Any updates will be posted on this page with a revised "Last Updated" date.

12. Contact Us

For privacy questions or data requests, contact: hello@circleofnine.co.uk